Dealing with Difficult Situations
A workshop for anyone who has to deal with people who may be distressed or need emotional support
Learning outcomes
- To understand your role in helping and supporting clients and families
- To understand clients’ and families’ needs
- What can be achieved
- How to manage the process without becoming overloaded
- To understand Jung's model of personality (MBTI) and how to apply it
- Your own personality preferences
- Listening and questioning skills
- How to achieve and maintain rapport